It’s frustrating isn’t it? You’ve exceeded your customer’s expectations. You’ve under-promised and over-delivered. Maybe you’ve taken a loss for them. Or you’ve pulled a series of all-nighters. You’ve gone above and beyond. When you talk to them, they’re full of praise. So why won’t they do it? Why won’t they write a review? Barriers. Barriers keep customers from writing reviews Happy customers are typically open to the idea of writing a review. Unhappy customers on the other hand, are far […]
In today’s digital age, online reviews have become a large part of your company’s reputation. Review sites like Yelp or Google enable customers to leave feedback of their experience with your company. Social media sites such as Facebook, Instagram, and Twitter can allow one negative review to go viral if it receives enough traction. With so many online outlets available, it is essential to understand what reputation management is and how it affects your company. Digital Information World provides an […]
Online reviews help us where to eat, which doctors to choose, what to watch and what to buy and sell. Here are some of the facts behind the impact of online reviews – you’ll be surprised.
Our friends over at Websitebuilder.org put together a handy infographicÂ that covers online review facts, the impact of positive and negative reviews, fake reviews, and much more.