• Skip to main content
  • Skip to footer
  • (425) 529-5362

KDMC

Expert Search Engine Optimization, Social Media Marketing, Digital Marketing, Website Design and Online Reviews from Edmonds Washington.

  • About
    • Our Team
    • Our Community
    • Our Videos
    • Accessibility Policy
  • Services
    • Digital Marketing
    • Branding
    • Web Development
    • Social Media
    • Content
  • Projects
    • Digital Marketing
    • Branding
    • Web Development
    • Social Media
    • Content
  • Blog
  • Contact
  • Get Your Checkup!
Home >> Uncategorized >> How Many Consumers Expect Mobile Customer Support Solutions?

Uncategorized

How Many Consumers Expect Mobile Customer Support Solutions?

The cost of acquiring a new customer is vastly more expensive than maintaining one and customer service is the backbone of keeping customers loyal. Increasingly, this means maintaining a strong web AND mobile presence that responds to customers’ needs. Now, 42% of American shoppers expect a response within an hour from a company after complaining on social media and 57% expect the same no matter what time it is.

Mobile phones are no longer an exclusively “kid” thing anymore. 63% of adults use their mobile phone when looking for help help with 55% of all customer service inquiries beginning on the internet (many using their phone to search). In fact, Forrester reports that 55% of shoppers won’t complete an online purchase if they can’t quickly find an answer to a question and another 30% won’t make a purchase if platform isn’t optimized for mobile phones.

Source: Pete Linforth at pixabay.com

That’s why it’s increasingly important for today’s businesses to make an honest effort to be friendly and accessible on both mobile and social media platforms. Customers expect this level of interaction and if you don’t provide it – you leave the door open for competitors to do so.

The world is always changing and with new technologies emerging faster than ever, it’s necessary for businesses to continue to learn and adapt. How do your customers prefer to reach your business and what social media platforms do they prefer? Ask how you can be even easier for them to contact.

Learn more here.

August 18, 2016

Reader Interactions

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Footer

KDMC MARKETING

123 2nd Ave S, Suite 230,
Box 43
Edmonds, WA 98020

CONNECT WITH US

(425) 529-5362
hello@kauferdmc.com

OUR COMMUNITY

We are not just a team,
We are a part of the community.

Find Out More

Kaufer DMC BBB Business Review

Google Partner Agency Vista  Verified Badge
edmonds chamber of commerce member

Copyright © 2023 Kaufer DMC · SERVICES · BLOG · CONTACT · PRIVACY POLICY · Sitemap